Because there's no such thing as 'business as usual', clients don't just place their business with Heald Nickinson, they place their trust in us - and it is a responsibility that we take seriously. Expert advice and assistance at the earliest moment will result in firm, fair and fast action that can lead to the rapid resolution of a potential dispute.Family breakdown is one of the most stressful events you can face in life, particularly where children or finances are involved. We can provide professional and sensitive guidance throughout the process.
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Heald Nickinson's history can be traced back over 150 years. The practice was founded in the 1850s by Jesse Nickinson and opened its first London office at Chancery Lane in 1861, then a century later, the Camberley office was opened in 1961. Today we are the largest and most successful firm in the Surrey Heath area.
We will provide expert advice throughout your transaction, explaining the details to you and guiding you through your choices. At Heald Nickinson we understand that, when buying or leasing commercial property, what appears to be a seemingly simple transaction can quickly develop into an intricate web of legal issues.
For further information or to speak to one of our residential property team, please call 01276 680000, or email one of our experts. Alternatively, please request a quote. Whether you're a first-time buyer or a property developer, buying a property is one of the most important (and expensive) decisions you will make.
Reviews (11)
David Powell
Jan 11, 2022
Sarah C. Johnson
Nov 11, 2021
Kellie De
Oct 22, 2021
Toby St George
Sep 24, 2021
Had the displeasure of approaching them to aid in the purchase of a commercial property. They think charging 300 an hour to send a 5 line email then not hearing anything back for ten days without even following up with a call or another email acceptable. Obviously they were fired and are now refusing to give back my 400 on account so will be taking them to small claims court. Avoid like the plague, the staff are unprofessional and total weasels.
Peter Maxwell-Aylwin
Sep 09, 2021
Andy J.
Aug 21, 2021
Why do you register your firm as a legal aid firm for family law on the government site, if you stand by the fact that you do not support family law legal aid? Also strange that I was told government stopped supporting legal aid for divorce, but I called other solicitors and they support it. Receptionist was absolutely rude over the phone. Then tells me they can only assist in a legal aid divorce case if domestic abuse was involved.
To which I reply that domestic abuse is involved. And then she proceeds to tell me that they can not help me anyway. She was so rude and unhelpful. Then when I ask if she is the receptionist, she proceeds to tell me that they have been instructed to not take on any legal aid cases and to tell people what she has told me. Well good luck to this firm, very rude and if the entire firm is the way she says they are.- rude. then wow.
To which I reply that domestic abuse is involved. And then she proceeds to tell me that they can not help me anyway. She was so rude and unhelpful. Then when I ask if she is the receptionist, she proceeds to tell me that they have been instructed to not take on any legal aid cases and to tell people what she has told me. Well good luck to this firm, very rude and if the entire firm is the way she says they are.- rude. then wow.
Raymond Thatcher
May 25, 2021
David Sturm
Apr 14, 2021
My wife and I would definitely NOT recommend this firm of solicitors. In our opinion they were rude, obstructive, created problems instead of suggesting solutions, and made the 'Completion process' on the sale of a high value property an absolute stressful nightmare. Due to our solicitor (senior partner, Tony Struve) not processing certain undertakings in time, payments into Heald Nickinson could not then be distributed out on the Friday.
Despite numerous urgent emails and attempted phone calls on the Monday morning, we were unable to speak to anyone and payments had still not gone out (various interest and redemption fees were just about to be charged again). All the telephone lines were dead and I was on the verge of calling the police, until my wife dropped everything, drove to their offices and refused to leave their reception until the various transfers had been completed.
She was there approximately 3.5 hours trying to sort out this mess. We have taken video footage in their reception of a solicitor who doesn't even work directly for Heald Nickinson trying to sort out these payments, shouting down his mobile at Tony Struve, the Senior Partner to be quiet and listen whilst he tried to facilitate the transfer of huge sums of money using notes literally on scraps of paper which my wife had to verify whilst sitting in reception! (all without her ID being checked, she could have just been someone who had walked in from the street!).
Our own senior solicitor couldn't seem to find the relevant emails with all the financial information sent during the previous week which had been verified by their accounts department. Tony Struve spoke to us as clients, and dealt with third parties with such arrogance that we spent huge amounts of our time just smoothing feathers in his wake, and having to then redo the work we had paid him to do as people refused to work with him.
We would specifically ask him to telephone us rather than email when something was urgent or when we were travelling with no access to emails, he would just simply ignore our requests and send obtuse emails anyway. More seriously, when we requested a Statement of Account from the Senior Partner, we were informed that they were too busy to produce one (or due to Covid, they were too short staffed to do this!) It was confirmed by another solicitor that this information was available at anytime but despite repeated requests (approximately five!) we still were not furnished with these figures and repeatedly rebuffed.
Before our completion date we asked what the ball park likely completion fees would be on the day so we could plan our finances. We started asking for this information at least 1 week before the expected day but only received the figure approximately two hours off the completion deadline, which of course gave us no time to check these fees were correct or indeed that they were as originally quoted (they were not, the charges were significantly more).
Of course we didn't have time to disagree with these charges which were taken straight out of our monies without agreement. When we flagged that we didn't agree with the amount charged but could discuss it later, Tony Struve stated by return email that he wouldn't adjust the amount charged by one penny! There were countless other issues with this company, we have certainly never dealt with any firm of solicitors, in our opinion who were more rude or inept.
We have not given this review lightly. After the experiences outlined above, we tried to talk to the Senior Partner responsible for Customer Complaints. He wouldn't either discuss or meet with us unless we had put everything in writing first so he could 'consider the issues'! Again, the clients doing the work. We most definitely would NOT recommend this company's services and are now using another firm who are an absolute delight, and completely transparent with their fees. 1 * is too high a review in our opinion for Heald Nickinson. Our next correspondence is to the Law Ombudsman.
Despite numerous urgent emails and attempted phone calls on the Monday morning, we were unable to speak to anyone and payments had still not gone out (various interest and redemption fees were just about to be charged again). All the telephone lines were dead and I was on the verge of calling the police, until my wife dropped everything, drove to their offices and refused to leave their reception until the various transfers had been completed.
She was there approximately 3.5 hours trying to sort out this mess. We have taken video footage in their reception of a solicitor who doesn't even work directly for Heald Nickinson trying to sort out these payments, shouting down his mobile at Tony Struve, the Senior Partner to be quiet and listen whilst he tried to facilitate the transfer of huge sums of money using notes literally on scraps of paper which my wife had to verify whilst sitting in reception! (all without her ID being checked, she could have just been someone who had walked in from the street!).
Our own senior solicitor couldn't seem to find the relevant emails with all the financial information sent during the previous week which had been verified by their accounts department. Tony Struve spoke to us as clients, and dealt with third parties with such arrogance that we spent huge amounts of our time just smoothing feathers in his wake, and having to then redo the work we had paid him to do as people refused to work with him.
We would specifically ask him to telephone us rather than email when something was urgent or when we were travelling with no access to emails, he would just simply ignore our requests and send obtuse emails anyway. More seriously, when we requested a Statement of Account from the Senior Partner, we were informed that they were too busy to produce one (or due to Covid, they were too short staffed to do this!) It was confirmed by another solicitor that this information was available at anytime but despite repeated requests (approximately five!) we still were not furnished with these figures and repeatedly rebuffed.
Before our completion date we asked what the ball park likely completion fees would be on the day so we could plan our finances. We started asking for this information at least 1 week before the expected day but only received the figure approximately two hours off the completion deadline, which of course gave us no time to check these fees were correct or indeed that they were as originally quoted (they were not, the charges were significantly more).
Of course we didn't have time to disagree with these charges which were taken straight out of our monies without agreement. When we flagged that we didn't agree with the amount charged but could discuss it later, Tony Struve stated by return email that he wouldn't adjust the amount charged by one penny! There were countless other issues with this company, we have certainly never dealt with any firm of solicitors, in our opinion who were more rude or inept.
We have not given this review lightly. After the experiences outlined above, we tried to talk to the Senior Partner responsible for Customer Complaints. He wouldn't either discuss or meet with us unless we had put everything in writing first so he could 'consider the issues'! Again, the clients doing the work. We most definitely would NOT recommend this company's services and are now using another firm who are an absolute delight, and completely transparent with their fees. 1 * is too high a review in our opinion for Heald Nickinson. Our next correspondence is to the Law Ombudsman.
Chester Berry
Dec 05, 2019
Had only the best service from Heald Nickinson. Everything was dealt with as quick as possible and I was always kept updated with any little hitches (not from the solicitors) or anything in the process. They always answered calls or at least phoned back very quickly. Emails were always replied to very quickly and also even if you go to see them directly they were always friendly and helpful. Would always recommend using Heald Nickinson to any of my friends or family!
Joe Allen
Nov 17, 2019
Laura Housego
Apr 12, 2019
Used Heald Nickinson for our recent house sale and new build purchase. They were recommended to us by the house builder and we are really pleased we used them. They provided an excellent service from start to finish. Our solicitor Luke Roberts was brilliant. Always answered telephone calls and emails promptly, kept us up to date on the whole process and settled a tricky neighbour dispute. Moving house is rarely easy or straight forward but Luke handled the whole process in an efficient and professional manner. Would highly recommend and certainly use again.
