Coodes

This firm have taken 6 months already to do some simple conveyancing and no sign of that changing soon. They blame staff shortages and a "new" person has just picked up the file and starting from scratch. There has been a problem for at least the last 4 months so they have taken too long to acknowledge the problem and start to resolve it. They fail to reply to phone or email and do not contact their clients even when they themselves have suggested the follow up method/timing.

They mess other peoples' solicitors about by denying they have received email, draft contracts etc. They have used this "excuse" 3 times since April on one case, so no brownie points for originality or honesty. They have a terrible reputation locally, lots of criticism on social media etc No smoke without fire! suggest steer clear!

Great service highly recommended for in our case conveyancing.

Really awful solicitors. I was redirected to Coodes in Holsworthy as I was told they were 'specialists' on the affordable homes scheme, couldn't be more wrong! It's taken me nearly 9 months from when I put my offer down on a one bed flat (with no chain) to complete. Complete lack of communication between solicitors which caused myself and even View property (which were amazing) to do some of the chasing up.

Not only that, they have incurred numerous charges which I wasn't even aware I had to be paying. I've completed on my flat now and they are STILL asking for ridiculous amounts of money from me. I have another solicitors looking into it and getting some advice from them as it's been a long, stressful process. Also, I was due some money from the government from my Help to Buy ISA account, coodes have incurred extra charges and taken away that money from me without my consent.

I was advised by Coodes to close my help to buy ISA in March as I was informed an exchange date would be a couple of weeks. 7 months later we still hadn't had an exchange date, which means I lost out on 1,400 of my own savings and 300 of help to buy bonus. If I had known this was going to happen 9 months later I wouldn't have bothered. I would never go with Coodes again and strongly advise nobody else to. I was only aware they had a bad reputation a few weeks ago. Everyone I've spoken to about Coodes have said they are extremely slow.

We used Coodes for the first time this month and will definitely use them again. A very professional service with a clear explanation of the process and costs.

We are currently using Coodes through an Estate agent recommendation. Unfortunately, instead of working with you on your behalf we are under the impression they are making everything as difficult as they can and conjuring up extra costs which are not needed!

I have used Coodes for many years with complete satisfaction. Their staff meets the highest standards. They have lived up to all my expectations dealing with my legal matters.

Virtually non existent customer service. Seem unable to deliver what they promise, don't seem to be bothered that they are wasting the customers time and don't seem able to communicate. ie can't be bothered to call back when requested or even email a response. Overall, I don't think I have come across such an arrogant organisation. Our organisation will never use this company again.