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Trusted Legal Experts in Bolton & the North West
Established as a pioneering legal practice in the North West, Russell & Russell has grown organically to operate nine offices across the region, including three in Bolton and locations in Atherton, Bury, Chester, Farnworth, Horwich, and Middleton. Our firm combines traditional high street service with a modern, 24/7 approach, offering expertise in conveyancing, family law, personal injury, criminal defence, and commercial property. Accredited by the Law Society's Lexcel Practice Management Standard and Wills and Inheritance Quality Scheme, we prioritise client relationships through transparency, efficiency, and round-the-clock availability.

With departments serving clients nationwide, we maintain a regional focus while delivering national reach. Our commitment to excellence is reflected in client testimonials praising our responsiveness, professionalism, and dedication to achieving favourable outcomes across complex legal matters.
Services
Conveyancing Family Law Personal Injury Wills & Probate Criminal Defence Commercial Property
Served areas
  • Varies by work type
Highlights and features
  • We provide 24/7 legal support with immediate response guarantees
  • Our team holds Lexcel and Wills & Inheritance Quality accreditations
  • Nine regional offices combined with nationwide service capability
  • Specialist solicitors in conveyancing, family law, and personal injury
  • Proven track record in complex criminal defence and commercial property cases
Associations and certifications
  • Lexcel
  • Wills and Inheritance Quality Scheme
What people say
Outstanding team Amazing service 5 star Tirelessly on my behalf Efficient throughout the process
Services
Conveyancing
Specialist residential and commercial conveyancing services covering property transfers, remortgaging, new builds, and lease creations. Our experienced solicitors ensure smooth transactions with clear communication throughout the process. Available 24/7 for urgent property matters.
Family Law
Expert legal guidance for divorce, separation, child arrangements, and financial settlements. Our accredited specialists handle sensitive cases with empathy while maintaining professional rigor. Emergency out-of-hours support available for urgent family law matters.
Personal Injury
No win, no fee representation for road accidents, workplace injuries, and medical negligence cases. Our team secures compensation for minor incidents to life-changing injuries, with dedicated support throughout the claims process.
Criminal Defence
Robust defence representation in magistrates' and crown courts for motoring offences, youth crime, and serious criminal cases. We provide immediate support at police stations and throughout legal proceedings.
Wills & Probate
Comprehensive will writing, probate administration, and lasting power of attorney services. Accredited specialists ensure your assets are protected and distributed according to your wishes with clear legal documentation.
People
Jane Penman
Managing Partner
Leading the firm's strategic direction with over 20 years' experience in legal practice management. Specialises in commercial property law while maintaining oversight of client service standards across all departments.
Richard Querelle
Conveyancing Partner
Specialist conveyancing solicitor with 15+ years' experience handling residential and commercial property transactions. Oversees the firm's property law services across multiple North West offices.
Sonya Mehmood
Family Solicitor
Accredited family law specialist managing divorce proceedings, child arrangements, and financial settlements. Recognised for compassionate yet effective representation in complex family disputes.
Questions
What areas do you cover for legal services?
We operate from nine North West offices and provide services nationwide across England and Wales for all our legal specialisms.
Are your solicitors available outside normal office hours?
Yes, we offer 24/7 legal support with emergency out-of-hours helplines for urgent matters across all practice areas.
What accreditations do your solicitors hold?
We maintain Lexcel accreditation for practice management and Wills & Inheritance Quality Scheme certification for estate planning services.
Can I get help with commercial property matters?
Yes, our commercial property team advises on acquisitions, disposals, and development projects across the North West and nationally.
Reviews (12)
Lookman Imam
Jun 06, 2022 Report
Thought i was doing the fastest remortgage ever with Aldermore and i was super impress with how quick Aldermore service was and communication was excellent, until it got to the Legal (They do not reply emails, gives update and it is super impossible to get the conveyancer on the phone or to even check and confirm documents sent weeks ago)
Judy Seal
Jun 02, 2022 Report
Having been in a chain of 6 properties where our own solicitor was directly involved with this company I would suggest you avoid Russell and Russell at all costs. I've dealt with solicitors a great deal in my former capacity as an Estate Agent, but never in 35 years have I experienced incompetence such as this! How could you possibly be "ready to exchange" without a signed contract or a Transfer Deed in your possession, then, when they are sent to you Recorded Delivery and someone in your office signs for them you are unable to find them?

And that is the tip of the iceberg. There is such a saga of incompetence in between I honestly would be here all day! Being the first in the chain the monies had to be sent through to our solicitor on day of completion to then progress up the chain.3.45 is way too late.hence the absolute panic at 5p.m when it was a real possibility that the people above us would not be able to move into their new home. Thankfully other solicitors acted promptly. If you are offered the services of this firm through a mortgage provider.look for someone else.
Rick Morgan
May 16, 2022 Report
I would strongly suggest avoiding this solicitor for conveyancing. The communication is extremely extremely poor and a level of unprofessionalism that you could not even contemplate. I am in the process of having Simon Tansey do conveyancing for a property purchase and his total disregard in replying, acknowledging both emails and phone calls is abhorrent and I have never in my experience suffered such poor communication from a professional.
Lucy Wynne
Apr 01, 2022 Report
Doesn't even deserve 1 star! Disappointed with the service I received, my case was not touched for 2.5 months and only when I called and emailed every day did someone start to look at it. The lack of communication and lengthy delays meant we nearly lost our house. It took 6 months to remortgage which should have been straight forward! If you can opt for any other firm I would strongly avoid Russell and Russell
Karen Barnett
Mar 11, 2022 Report
Highly recommend Russell & Russell a great professional solicitors I have used them for a few different things over the years always a good experience
Paul Lofthouse
Feb 21, 2022 Report
Critical: Professionalism Absolutely awful firm. Never returned any of my calls for over 3 months, refused to help or offer legal support other than at the interview stage. I had to use another firm who couldn't conduct their jobs correctly as Russell and Russell wouldn't send them any documents relating to the case at hand. An absolute shambles which cost me dearly. I have had to file an appeal (which was successful) based on the lack of professionalism of this company. AVOID AT ALL COSTS!
Mostafa Gaafar Mansour
Nov 22, 2021 Report
Fantastic service from start to finish. Gulrez Khan in particular was outstanding in assisting us with everything we needed. Paperwork was completed in record time and any queries we had were answered by him quickly and professionally. I can honestly say it was a pleasure to deal with Russell & Russell and I wouldn't hesitate to use them again in the future. Thank you Gulrez!
Leanne Cowburn
Sep 07, 2021 Report
Excellent service throughout the sale and purchase of our new home. We worked with David Kitchen and his team all of whom were superb and very responsive to questions. I would recommend without hesitation. Thank you for assisting us and making this transition run smoothly.
Priya Shah
Aug 18, 2021 Report
You can look forward to hidden charges, rude behaviour from staff post completion once they have your money and poor customer service. I went by recommendation but a big mistake. Avoid at all costs! Asking for important paperwork 3 months after a delay is apparently "demanding" it as they have "other clients" that take priority which is mentioned clearly in Gulrez Khan's email to me. Paying for a service and expecting it to be delivered in a timely manner is a crime these days. These kind of firms need to be reminded we are paying for their services and not asking for free work.
Paul Ryder
Jul 04, 2021 Report
Absolutely appalling service. My partner is going through a divorce and TWICE has received somebody else's paperwork with personal details in it! So that means somebody else got hers. As others have stated they never ring back or respond to e mails and when they do contact you it's full of excuses and usually a different solicitor each time. She's also had a trainee dealing with her case despite paying for a fully qualified solicitor. I dealt with my own divorce and trust me it's quicker and easier than using Russel & Russel and obviously significantly cheaper
Phillip Thompson
Jan 24, 2019 Report
Started to use Aspinall & Co for a house sale, the buyer showed concerned over the choice of solicitor so the with 48hrs of instruction them I formally told Aspinall & Co I was going to have to work with someone else. For taking my initial phone call, sending me an email confirming I was working with them, and ordering land reg docs (9) they charged me 99.00, the total quote for the sale was 400.00, I did not even sign anything.

Though I accepted I would pay this, the fact they never at any point gave me bank details on any docs including the invoice and letter advising I was late paying made this hard so had to go chasing myself for these details. In summary, I would not recommend, the fee may be fair, you can judge, but the lack of care shown by not giving me info to pay does not give me confident the are a competent firm.
Shannon Healy
Dec 08, 2018 Report
We used Aspinall & Co solicitors to buy our first flat and we are very glad we did. Outstanding customer services and our solicitor Tanya was absolutely amazing and friendly. Would definitely recommend their services. Thank you very much for all the hard work we really appreciate it.