NewLaw

I wanted to give no stars but had to give one to activate this review. I had an accident last year when a motorcycle drove into the back of me. I have sent countless emails with none being replied to or acknowledged. The on-line portal does not work. 3 attempts have been made with telephone support from New Law who acknowledged that is does not accept data.

New Law say they have emailed me but this is untrue. None to be found in the junk box. A telephone transcript was made over the phone and the agent promised to email me a copy for approval. No email was received. This case should be easy and straightforward. I normally receive 20 to 30 emails per day, so for New Law to say they have emailed me is factually inaccurate to say the least. Utterly disgusted. I am raising the issue with Auxillis and the CEO of Sainsbury's who are my insurer. Peter Grasby

Absolutely shocking customer service. That's if you can get through to the phone line. And when you do, they tell you someone else's case or there's a problem with portal, or there is a problem with medical records then portal again. You can complain they say they will get back to you in 10 working days, which they don't. Every time you ring and if you can get through it's not the right department. Wouldn't recommend this company to anybody. 9months on and still nothing as changed

3 and a half years after my claim was started I am still waiting for resolution. My claim has had a number of handlers so far over the years and it was only after 2 and a half years the handler obtained the police report required to progress the case. Its clear nothing has been done with it until the final handler took the case on almost 3 years in. Granted my recovery took 2 years and I've been left with lasting injury but I cannot excuse claims handlers telling me they still dont have the police reports after 2 years and just this week asking me if I have documents relating to the case/damage reports because THEY cannot find them on thier system. Taking 25% of my claim I really would have expected more.

I never get call backs when I request them and obtaining answers to questions by email is like pulling teeth. I have no idea if or when I am going to finally see resolution for my claim. I feel like I would have had better progress if I did all the work myself which. I will never use this firm again and I strongly advise anyone to avoid. This experience has been truly awful.

If I could give 0 stars I would! I had a car accident over 5 months ago where the other driver took full liability there & then. A pretty straight forward case. 5 months later still no further on & have no communication to update you with the progression. Every time you ring up your on hold for over half an hour to just be cut off & when you do get through they say it's a completely different department that is dealing with the case! Avoid at all costs! Worst solicitors ever!

Can't get hold of no one, they don't reply to your phone call nor messages. There is no specific person that deals with your case. No customer services at all, managers are even worse, its beena lost a year and they still not have decided who's fault was in the accident after providing them with a dash camera video. I would not recommend this company to no one. PLEASE STAY AWAY IF YOU CAN.

Me and my partner have had so many issues since the start of our claim. the fact that our claims weren't started till a few months later, me getting physio took MONTHS and when I finally got it, it was only 4 sessions. Even though the physiotherapist requested 5 more for me. to get hold of them is a nightmare so never managed to get more sorted or find out why it was rejected!

I was 9 months pregnant when my accident happened and I feel like there was NO empathy on their side for the situation! To even add more of an issue I was Called in January or February don't really exactly remember and was told they want to move to negotiations. I did not agree to that and brought up the fact my physio was declined and I need more because of the pain in my back, I literally cannot walk some days due to it!

The lady said she's going to look into it and get back to me! WHICH NEVER HAPPENED! And then I have a notification stating they have gone into negotiations without my agreement! Then I received and offer which is an absolute joke and apparently non-negotiable. when I finally got through to someone two days ago after WEEKS OF TRYING! they blamed me for the situation because I signed a medical report!

A medical report is to tell you what's wrong with me it does not give u the right to go into negotiations without my permission since I was asking for more physio! It's like there's no communication between people u speak to and the fact I've been told the amount is non negotiable is a absolute joke! I will not accept this offer, the car crash was so bad it has caused me turmoil since and I don't think the amount is right for what I have been through whilst 9 months pregnant! God knows what could of happened to me or my baby if my partner didn't slam on the brakes before the other car hit us at 25-30mph!

12th April 2021 I had my accident, had a Zoom call with a doctor, followed in Sept by a face to face Doctor. Both said I require Physio, none as yet. Sent one of umpteen ignored emails to my claim handler eventually got a reply from my NEW claims handler as the previous one had left some months before. Told that the solicitors of the person that rear ended me thought the claim was excessive, (I had no knowledge until after the event the claim) and it was in dispute. 23rd January asked for the complaints contact, was given a claim handler in disputes team that was now my case handler.

No contact still! Sat on phone now for 45 minutes with no response. All this and they take 25% which I was not told at the beginning of the claim. DO NOT USE THESE CHARLATANS MASQUERADING AS A LAW FIRM

I started my claim with them in feb last year I know we have been in the middle of a pandemic but I have had very little contact from them my last email was from bradley to say my company had made an offer and he took my bank details and acceptance of the offer. that was a month ago I've sent 4 emails and tried to contact him which I was told he was off until the 18th march and still nothimg.

I have now contacted my company to ask if they know what the delay in paying out is myself. It seems that a lot off people are having the same issues with lack of contact sorry my name is Janet mack

Worst company I've ever been with. Never call you when they say they will. Actually never call you. After they start you claim. You will have to chase everything your self. Might aswell done it myself would have been easier. When call them on hold for ever only to be told they will call you back. they don't. Three years on still nothing. Have call emailed with no reply. USLESS. I've had to go to another company and start again so yea good experience

. Im currently experiencing the same problem as most these reviews. I have a problem with my injury claim as the person directly behind me in the crash won't except liability! You'd think a company that's expecting 25% of my claim would be straight on the phone advising me on the best course of action? No they don't reply to email. I've called them five times now and everytime at 31.46 minutes I get cut off.

Your service is truly shocking. I dont even know who my representative is? But in your emails it tells me to contact him, shocking. You should be removed from any legal services cause your service is truly bewildering.